> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yoinka.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common issues.

The five things that go wrong most often, and how to fix them.

## I'm not getting any notifications

<Steps>
  <Step title="Check the monitor is active">
    Go to **Monitors**. The toggle next to the monitor should be **on** (solid green).
  </Step>

  <Step title="Check a channel is assigned">
    Open the monitor → **Channels** section. There should be at least one channel listed. If empty, add one via the pencil icon.
  </Step>

  <Step title="Test the channel directly">
    **Channels → click the channel → Send test**. You should receive a test message within 30 seconds.

    * Email: check spam. Add `notifications@yoinka.com` to contacts.
    * Slack / Discord: if the test fails, the webhook URL is likely wrong. Regenerate in Slack/Discord and paste the new URL.
  </Step>

  <Step title="Check if there are any matches at all">
    Go to **Jobs**. Filter by the monitor. If the list is empty, the monitor's filters might be too narrow (see [monitors](/features/monitors) troubleshooting).
  </Step>
</Steps>

## The extension doesn't fill fields correctly

<AccordionGroup>
  <Accordion title="Generic fill, not the dedicated adapter">
    Some sites look like a standard ATS but are customized. Check the URL — if it's not a [supported site](/extension/supported-sites), the extension falls back to generic fill which is less accurate.
  </Accordion>

  <Accordion title="Workday form is blank after click">
    Workday is a single-page app — the extension's content script sometimes gets orphaned after Workday swaps the page. **Reload the page once** (Cmd+R / Ctrl+R), click the Yoinka button again.
  </Accordion>

  <Accordion title="My phone number is formatted wrong">
    Some ATSes expect `(555) 123-4567`, others `+1 555 123 4567`, others just digits. Set your profile phone to the most permissive format (digits only) — the extension reformats per-ATS.
  </Accordion>

  <Accordion title="EEO fields aren't filling">
    EEO (gender, race, veteran, disability) defaults to "Decline to answer". If you want specific answers, set them in **Settings → Profile → Voluntary EEO**.
  </Accordion>
</AccordionGroup>

## Resume parsing is wrong

<AccordionGroup>
  <Accordion title="Dates are off">
    Resume parsers struggle with `Dec 2022 – Present`. Use `2022-12 – Present` or `12/2022 – Present` for best results. Or fix manually in the parsed JSON editor.
  </Accordion>

  <Accordion title="Company / role swapped">
    Usually the layout has the company on a different line than the role. The parser picks the first one as the role. Fix in the edit view and the next application will autofill correctly.
  </Accordion>

  <Accordion title="Bullets missing">
    PDF parsers sometimes lose bullets from complex layouts. Try exporting your resume as DOCX instead of PDF — usually better fidelity.
  </Accordion>
</AccordionGroup>

## Too many / too few matches

See [monitors FAQ](/features/monitors#faq) — the short version:

* **Too many**: tighten keywords, trim company list, add a location filter.
* **Too few**: loosen keywords, broaden the company list, switch location to *Any* to verify the monitor is firing.

## Something else

Email [support@yoinka.com](mailto:support@yoinka.com) with:

* The issue you're seeing
* The URL (if it's a specific page / application)
* Steps to reproduce

A real person reads these. Response time: usually under a day.